Useful IT Information for New Students


 
 

Getting Help

 

Computer Accounts

Each student is entitled to two computer accounts, namely EdUHK network and Google email account. He/She can use the same login name and password for all the EdUHK network services and Google Webmail System.

All EdUHK computer accounts will be terminated when one ceases to be a student, and all associated data will be deleted. However, students could continue to use the Google account after graduation.

FAQ: How can I change the network account password at portal?

EdU Card for Students

The EdU Card for students is issued to all students for the purpose of identification and physical access to University's facilities such as the Library, sports facilities, swimming pools, hostels, and etc. The Registry (REG) is responsible for student card issuance, return and replacement while OCIO is responsible for card printing service.


Campus Network

On Campus:
Users can connect to the campus network through wireless connection. The EdUHK wireless network is now available almost everywhere on the Tai Po Campus and Tseung Kwan O Study Centre.

FAQ: How to select the various SSIDs and wireless connection methods in EdUHK?

At Home:
If users have subscribed service from an Internet Service Provider (ISP), they can connect their mobile or home computers to the campus network through the University’s Virtual Private Network (VPN). It enables users to use certain IT services outside campus in a more secured way. These services include using SPSS outside campus, making connection to some central network servers using FTP/SFTP client software, and etc.


eLearning Platforms

To support blended and distance learning, the University has been using Learning Management System (LMS) for eLearning since 2000. Currently we are using Moodle as our LMS. The Centre for Learning, Teaching and Technology (LTTC) is responsible for the front-line support and training of Moodle while OCIO is responsible for the support of the eLearning infrastructure. For details, please visit eLearning Platforms.


Online Meeting Tools

There are many online meeting products available in the market and users can choose the product according to their needs.

  • Zoom is a cloud based service which provides simple online meetings, content sharing, and video conferencing capability. All staff and students can use their EdUHK accounts to log into Zoom.
  • As eligible users of Microsoft Office 365 suite, staff and students can login Microsoft Teams and Skype for Business with their EdUHK email accounts. Microsoft Teams is a collaboration tool of online meeting, conversation and content sharing while Skype for Business is an instant messaging tool with the capability of screen-sharing.
  • Google Meet is another video conferencing app that colleagues can access with their Google accounts on the student domain, that is username@s.eduhk.hk.

 


Central Computing Facilities

OCIO manages a number of computer rooms on the Tai Po Campus and the Tseung Kwan O Study Centre to support teaching and learning. The computer room at C-LP-21 on the Tai Po Campus is opened 24-hour daily.

Besides, a number of network printers are installed in the central computer rooms and some Print-N-Go stations are setup in the Learning Commons and the Library to facilitate printing. To facilitate students to get started at the beginning of the school year, each student is given a free print quota of HK$120 per annum. If needed, they can purchase additional print quota using the Octopus Payment Machines on the campus. We recommend students to print only when necessary to protect the environment.


Computing Policies & Regulations

Students should use the computing, network infrastructure and voice communications services of the University in a responsible, ethical and legal manner. They are to observe all relevant regulations, guidelines and legislations on the use of such services. Please visit Policies and Guidelines for more information.


Getting More Information and Help

MyEdUHK is a mobile app that provides useful information and links to students and staff. Currently, the app features major functions on personal timetables, account balance and campus navigation. More functions will be rolled out in phases. The app is available at both Google Play Store and Apple App Store stores, or by scanning the respective QR codes below.


QR code for Android
 

QR code for iOS
 

More information on OCIO services can be found on the OCIO website (https://www.eduhk.hk/ocio/). Students can always email us at helpdesk@ocio.eduhk.hk or call our hotline, 2948 6601, for assistance. There is a 24-hour voice recording system for users to leave messages after office hours or when the line is busy. Our colleagues will respond as soon as possible. We also have an AI-powered Chatbot on the OCIO website to provide fast and automatic answers to most questions on OCIO services. Besides, students can report IT related problems/incidents online using the LANDesk self-service (https://landesk.eduhk.hk) anywhere anytime.