Useful IT Information for New Students

Getting Help


Computer Accounts

Each student is given automatically two computer accounts, namely EdUHK network & Google email account. He/She can use the same login name and password for all the EdUHK network services and Google Webmail System.

All EdUHK computer accounts will be terminated when one ceases to be a student, and all associated data will be deleted. However, students could continue to use the Google account after graduation.

FAQ: How can I change the network account password at portal?

Student Card

The student card (EdU Card) is issued to all students for the purpose of identification and physical access to University's facilities such as the Library, sports facilities, swimming pools, hostels, and etc. The Registry (REG) is responsible for student card issuance, return and replacement while OCIO is responsible for card printing service.

Connecting Your Computer to the Campus Network

On Campus:
Users can connect to the campus network through wireless connection. The EdUHK wireless network is now available almost everywhere in the Tai Po Campus and Tseung Kwan O Study Centre.

FAQ: How to select the various SSIDs and wireless connection methods in EdUHK?

At Home:
If users have subscribed service from an Internet Service Provider (ISP), they can connect their mobile or home computers to the campus network through VPN. It enables users to use some IT services outside campus as secure as in the office. These services include using Microsoft Outlook, using SPSS outside campus, making connecting to some central network servers using FTP/SFTP client software, etc.


To support blended and distance learning, the University has been using Learning Management System (LMS) for eLearning since 2000. Currently we are using Moodle as our LMS. The Centre for Learning, Teaching and Technology (LTTC) is responsible for the front-line support and training of Moodle while OCIO is responsible for the support of the eLearning infrastructure.

Central Computing Facilities

OCIO manages a number of computer rooms in Tai Po Campus and the Tseung Kwan O Study Centre to support teaching and learning. The computer room C-LP-21 at Tai Po Campus is a 24-hour open access computer room for students to do their homework after class.

Besides, a number of network printers are installed in the central computer rooms and some Print-N-Go stations are setup in the Learning Commons and the Library to facilitate printing. To facilitate students to get started at the beginning of the school year, each student is given a free print quota of HK$120 per annum. If needed, they can purchase additional print quota using the Octopus Payment Machines on the campus. We recommend students to print only when necessary to protect the environment.

Computing Policies & Regulations

Students should use the computing, network infrastructure and voice communications services of the University in a responsible, ethical and legal manner. They are to observe all relevant regulations, guidelines and legislations on the use of such services. Please visit Policies and Guidelines for more information.