Some issues encountered when accessing online services, may be caused by outdated information stored by your web browser. This FAQ provides quick troubleshooting tips and instructions for clearing browser data on common desktop and mobile browsers to help resolve webpage display, sign-in, and functionality issues.

Quick Fix If a webpage looks outdated or is not displaying correctly, try the following before clearing your browser cache. Desktop Computers Windows: Press Ctrl + F5 or Ctrl + Shift + R macOS: Press Command + Shift + R This forces your browser to retrieve the latest version of the webpage and may resolve the issue without removing any stored browsing data. Mobile Devices (iOS/Android) Pull down on the webpage to refresh it. Close the browser tab and reopen the webpage. Open the webpage in a Private/Incognito browsing window. Tip: A hard refresh (desktop) or Private/Incognito window (mobile) is often sufficient and much faster than clearing your browser cache.

When Should I Clear My Browser Cache?

You may consider clearing your browser cache if:

• A webpage appears outdated or displays incorrectly.
• A form does not load or submit correctly.
• You experience repeated login prompts or sign-in loops.
• Recent website updates are not visible.

Desktop Computers

• Google Chrome (Windows / macOS)
• Microsoft Edge (Windows / macOS)
• Mozilla Firefox (Windows / macOS)
• Safari (macOS)

Mobile Devices (iOS/Android)

• Safari - iPhone
• Safari - iPad
• Google Chrome (Android)

Desktop Computers

Google Chrome (Windows / macOS)

1. Open Google Chrome.
2. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (macOS).
3. Select the data you wish to remove.
4. Clear the browsing data.

For the latest instructions, please refer to Google's official documentation:
Clear cache & cookies - Computer

Microsoft Edge (Windows / macOS)

1. Open Microsoft Edge.
2. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (macOS).
3. Select the data you wish to remove.
4. Clear the browsing data.

For the latest instructions, please refer to Microsoft's official documentation:
View and delete browser history in Microsoft Edge

Mozilla Firefox (Windows / macOS)

1. Open Firefox.
2. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (macOS).
3. Select the data you wish to remove.
4. Clear the browsing data.

For the latest instructions, please refer to Mozilla's official documentation:
Clear cookies and site data in Firefox

Safari (macOS)

1. Open Safari.
2. From the menu bar, select Safari > Clear History.
3. Select the desired time range.
4. Click Clear History.

For the latest instructions, please refer to Apple's official documentation:
Clear your cache and cookies in Safari on Mac

Mobile Devices (iOS/Android)

Safari - iPhone

1. Open Settings.
2. Select Apps > Safari.
3. Tap Clear History and Website Data.
4. Confirm when prompted.

For the latest instructions, please refer to Apple's official documentation:
Clear your cache and cookies on iPhone

Safari - iPad

1. Open Settings.
2. In the left pane, select Apps, then tap Safari.
3. Scroll down and tap Clear History and Website Data.
4. Select the desired timeframe, if prompted.
5. Tap Clear History to confirm.

For the latest instructions, please refer to Apple's official documentation:
Clear your cache and cookies on iPad

Google Chrome (Android)

1. Open Chrome.
2. Open the browser menu.
3. Select the option to delete browsing data.
4. Clear the cache and other selected data.

For the latest instructions, please refer to Google's official documentation:
Clear cache & cookies - Android - Google Account Help

After Clearing Your Cache

1. Close all browser windows.
2. Reopen your browser.
3. Return to the website.
4. Sign in again if required.

Many webpage display and sign-in issues can be resolved after completing these steps.

Need Further Assistance?

If the problem persists after clearing your browser cache, please contact the OCIO Help Desk and provide:

• The website or service you are trying to access.
• The browser and device you are using.
• A screenshot of any error message, if available.

This information will help OCIO investigate and resolve the issue more efficiently.