Using the Microsoft Authenticator app on your mobile device as a security token is the most convenient way to complete verification. You can also receive a text message or phone call on your mobile phone to verify your identity. Below are the four verification methods:

When you sign in to your account, you can choose the verification method on the identity verification page.

Other ways to verify your identity

Verification Methods

Verification MethodDescription
Icon of the MFA using app notificationApp notification
(Recommended)
Using the Microsoft Authenticator app to receive notification

  • Click "Approve a request on my Microsoft Authenticator app" to receive a notification on your registered device.
  • Then, tap on the notification and choose "Approve" on the app.
Note: If you have not set up the Microsoft Authenticator app, please see Setting up the Microsoft Authenticator app for MFA.
Icon of the MFA using verification code Verification code Users can retrieve the verification code generated with the Microsoft Authenticator app even when there is no Internet connection. The code is renewed every 30 seconds.
Using the Microsoft Authenticator app to retrieve verification code
  • Click "Use a verification code from my mobile app".
  • Open the Microsoft Authenticator app on your registered device to retrieve the verification code. Then enter the 6-digit code and click "Verify".
  • Note: If you have not set up the Microsoft Authenticator app, please see Setting up the Microsoft Authenticator app for MFA.
Icon of the MFA using SMS Text message Verifying identity with a text message (SMS)
  • Click "Text +XXX XXXX XXXX".
  • You will receive a text message on your phone. Enter the 6-digit code and click "Verify".
Icon of the MFA using phone call-back Phone call Verifying identity by phone call
  • Choose "Call +XXX XXXX XXXX".
  • You will receive a call on your registered phone number.
  • Pick up the call and press the pound key # to verify.
Note: The language of the verification phone call is set based on your sign-in system (e.g. Browser). If your browser language is Chinese, the phone call will be in Putonghua.