Report on IT Help Desk Performance Pledge for 2026
The figures below are calculated on calls received by the IT Help Desk and Classroom Service hotlines, and do not include calls on matters that are out of our scope of services.
| Year 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Calls closed within 3 working days (Target: 90%) (PPA) | 97.7% | 97.1% | 97.7% | 97.4% | ||||||||
| Remarks |