1. If you use the Oracle system for the first time or the Windows system image of your PC is fresh, please install University Root Certificate & Oracle8i Client in Network Application.
2. It is quite common the problem is due to that there are software application conflicting with Oracle. Such problematic applications include:
   • Sign-In Assistant from Windows Live Messenger.
   • Oracle JInitiator
   • Browser Pop-up Blocker (e.g. Google bar, Yahoo bar, IE pop-up blocker)
   • etc.
3. Uninstalling the problematic application, if any
   • Uninstall the problematic application or/and Oracle JInitiator, click Start -> Settings -> Control Panel -> Add or Remove Programs
   • Highlight the application and click Remove
   • Then try login the Oracle system. If it still does not work, please try the next step.
4. Reinstall Oracle JInitiator (if you have just uninstalled this application)
   • Restart the Oracle related system
   • Follow the popup message from the system
   • Reinstall Oracle JInitiator.
   • Then try login the Oracle system. If it still does not work, please try the next step.
5. Using this IE setting for Oracle EBS (Oracle Finance only)
   • Open IE8
   • On menu bar, click Tools -> Internet Options -> Advanced
   • Uncheck Enable memory protection to help mitigate online attacks
   • Click OK button
   • Restart all IE8

Precautions: Please check to see if there are only one JRE (Java 6) in your PC and setup your PC to IE8 + Java 6 (latest 21). In addition, please close all IE before starting Oracle application (Jinitator) or JRE application (e.g. e-banking). Please don't run JInitator/JRE at the same time.