FAQ: Resetting the Avaya Workplace app (Softphone)

Avaya Workplace is a software phone (Softphone) that allows users to enjoy the functionality of a desk phone from their mobile device. If you find that the Avaya Workplace app is working irresponsibly, you can try to reset the app. Please follow the following steps.


  1. On the “Top of Mind” home screen, tap on the “Menu” button.
    2. IP Phone Soft Phone reset step 1
  2. Then, tap on the “Setting” button.
    3. IP Phone Soft Phone reset step 2
  3. On the Setting Menu, tap on the “Support” .
    4. IP Phone Soft Phone reset step 3
  4. On the Support Menu, tap on the “Reset Application”.
    5. IP Phone Soft Phone reset step 4
  5. Tap “OK” to reset the application.
    6. IP Phone Soft Phone reset step 5

For Avaya Workplace app re-configuration, please refer to Part B of the below User Guides
Avaya Workplace App User Guide - Softphone for Android device.pdf
Avaya Workplace App User Guide - Softphone for iOS device.pdf

 

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