Setup Procedures for iOS devices (iPhone/iPad/iPod Touch)

We recommend user to use Microsoft Outlook App to access your email. If you prefer to use other email client to receive email/Calendar/Contacts on your mobile device, please make sure the app app meets the minimum requirements for Multi-Factor Authentication (MFA) enabled account.


Setup email account using Microsoft Outlook app.

  1. Open Outlook for iOS Outlook app icon. If you don't have it yet, download it from the Apple Store.
  2. Enter your EdUHK email address when prompt. And press "Add Account".
    Add email account

  3. Enter your EdUHK password when prompt. And press "Sign In".
    Add email account

  4. If your account is enabled with Multi-Factor Authentication - MFA, you need to "Approve" the login from the Microsoft Authenticator app.
  5. Click "Maybe later" when prompt to finish the setup.
    Add email account

  6. You can choose whether to received notification for the Outlook App.
    Add email account




Setup email account using Apple Mail app.

Please make sure you can access the internet before the following procedures.

    (Screen capture based on iOS12.1)
  1. Choose "Settings" from the Home screen.
  2. Choose Settings from the Home screen

  3. Choose "Password and Accounts"
  4. Choose Password & Accounts

  5. Choose "Add Account".
  6. Choose Add Account

  7. Choose "Microsoft Exchange".
  8. Choose Microsoft Exchange

  9. Enter your full email address (e.g. username@eduhk.hk). Then tap "Next".
  10. For iOS 7.x: email address screen

  11. Choose Sign In when prompt.
  12. Choose Sign in method

  13. Choose Work or School account for the account type.
  14. Choose Work or School as account type

  15. Enter your email password when prompt. Then tap Sign in.
  16. Enter email password

  17. If your account is enabled with Multi-Factor Authentication - MFA, you need to "Approve" the login from the Microsoft Authenticator app. (Note: If you are using iOS 9 or earlier, please update your iOS to the latest version. Otherwise, you have to use "App Password" rather than your EduHK password. If you can't recall it, please visit Create an app password for Office 365 MFA".
  18. Choose the item(s) that you want to synchronize. Then press "Save".
  19. press Save for synchronize

  20. Setup completes.
  21. Setup completes