Office 365 mailbox Setup Procedures for Android system

We recommend user to use Microsoft Outlook App to access your email. If you prefer to use other email client to receive email/Calendar/Contacts on your mobile device, please make sure the app app meets the minimum requirements for Multi-Factor Authentication (MFA) enabled account.


Setup email account using Microsoft Outlook app.

  1. Open Microsoft Outlook for Android Outlook app icon. If you don't have it yet, download it from the Google PlayStore.
  2. Enter your EdUHK email address when prompt. And press "continue".
    Add email account

  3. Enter your EdUHK password when prompt. And press "Sign In".
    Add email account

  4. If your account is enabled with Multi-Factor Authentication - MFA, you need to "Approve" the login from the Microsoft Authenticator app. Otherwise, go to next step.
    Authenticator app icon

  5. Tap "Activate" to grant the required permission for the app.
    Add email account




For Android version 7.x

  1. Choose Settings
  2. Select "Add account".
  3. Select "Microsoft Exchange ActiveSync
  4. Enter your full email address (e.g. username@eduhk.hk) and account password (Note: If your account is enabled with Multi-Factor Authentication - MFA, you need to use "App Password" rather than your EduHK password. If you can't recall it, please visit Create an app password for Office 365 MFA ). And enter server address as "outlook.office365.com". Then click "Next"
  5. Screen capture from setup Procedures
  6. When the security warning prompts, choose "OK"
  7. After the verification completes, you will be prompted to select account options. Choose "Push" email and then select the types of data to synchronize (e.g. Mail, Contacts, Calendar) then tap "Next".
  8. Enter an account name when prompted. Then tap "Done".
  9. Setup completes.


For Android version 4.x

Please make sure you can access the internet before the following procedures.

Screen capture from a Samsung device with Android 4.3
Screen capture from a Samsung S5 device with Android 4.4.2
Screen capture from a Nexus device with Android 4.4.2
  1. Choose Settings
  2. Screen capture from setup Procedures
  3. Select "Add account".
  4. Screen capture from setup Procedures
  5. Select "Microsoft Exchange ActiveSync
  6. Screen capture from setup Procedures
  7. Enter your full email address (e.g. username@eduhk.hk) and account password and tap "Manual setup".
  8. Screen capture from setup Procedures
  9. Enter the username and server name "outlook.office365.com"
  10. Screen capture from setup Procedures
  11. When the security warning prompts, choose "OK"
  12. Screen capture from setup Procedures
  13. After the verification completes, you will be prompted to select account options. Choose "Push" email and then select the types of data to synchronize (e.g. Mail, Contacts, Calendar) then tap "Next".
  14. Screen capture from setup Procedures
  15. Enter an account name when prompted. Then tap "Done".
  16. Screen capture from setup Procedures
  17. Setup completes.
  18. Screen capture from setup Procedures
  1. Choose Settings
  2. Screen capture from setup Procedures
  3. Choose Accounts
  4. Screen capture from setup Procedures
  5. Select "Add account".
  6. Screen capture from setup Procedures
  7. Select "Microsoft Exchange ActiveSync
  8. Screen capture from setup Procedures
  9. Enter your full email address (e.g. username@eduhk.hk) and account password and tap "Manual setup".
  10. Screen capture from setup Procedures
  11. Enter the username (e.g. \username@eduhk.hk) and Exchange server name "outlook.office365.com"
  12. Screen capture from setup Procedures
  13. When the security warning prompts, choose "OK"
  14. Screen capture from setup Procedures
  15. After the verification completes, you will be prompted to select account options. Choose "Push" email and then select the types of data to synchronize (e.g. Mail, Contacts, Calendar) then tap "Next".
  16. Screen capture from setup Procedures
  17. Click Activate when prompt for the "Activate device administrator".
  18. Screen capture from setup Procedures
  19. Enter an account name when prompted. Then tap "Done".
  20. Screen capture from setup Procedures
  21. Setup completes.
  1. Choose Settings
  2. Screen capture from setup Procedures
  3. Select "Add account".
  4. Screen capture from setup Procedures
  5. Select "Corporate". (Some models use the name Exchange ActiveSync)
  6. Screen capture from setup Procedures
  7. Enter your full email address (e.g. username@eduhk.hk) and account password and tap "Next".
  8. Screen capture from setup Procedures
  9. Choose "Exchange".
  10. Screen capture from setup Procedures
  11. Next you need to enter the server name as outlook.office365.com
  12. Screen capture from setup Procedures
  13. When the security warning prompts, choose "OK"
  14. Screen capture from setup Procedures
  15. After the verification completes, you will be prompted to select account options. Choose "Push" email and then select the types of data to synchronize (e.g. Mail, Contacts, Calendar) then tap "Next".
  16. Screen capture from setup Procedures
  17. Enter an account name when prompted. Then tap "Next".
  18. Screen capture from setup Procedures
  19. Setup completes.
  20. Screen capture from setup Procedures