Situation:
After installing WinFax PRO 10.02, every time you open a Microsoft Word document, you see an error message and then Word closes or stops responding. The message varies with the operating system but will be one of the following: - Error VBE6.DLL. - This program has performed an illegal operation and will be shut down. - Microsoft Word for Windows has encountered a problem and needs to close. - The instruction at 0x650D6D0B referenced memory at 0x00000000. The memory could not be written.

Solution:
For solution please refer to Symantec Corporation Knowledge Base