Information Centre

Information Centre

Services Provided

  • Handling enquiries related to student records
  • Receiving various kinds of applications, such as:
  1. Academic Documents
  2. Credit Transfer
  3. Change of Programme / Major / Minor / Mode of Study
  4. Deferment / Withdrawal of Studies
  5. Replacement of Student Cards
  6. Change of Personal Particulars
  • Providing a 24-hour-self-service area for submission of the above application forms


Room A-G/F-11, CKCF Building (Block A)
The Education University of Hong Kong
10 Lo Ping Road, Tai Po, New Territories, Hong Kong


Telephone Number: 2948 6177
Fax Number: 2948 8273

Opening Hours

Mondays to Fridays 8:30 a.m. - 5:20 p.m.
Saturdays, Sundays and Public Holidays Closed

Please refer to the "Special Announcement" below for opening hours on festival days or special occasions.

Special Announcement

The special opening hours of the Information Centre on festival days:

Festival Date Special Opening Hours
Mid-Autumn Festival 29 September 2023 (Friday) 8:30a.m. - 3:30p.m.

For enquiries, please contact us at 2948 6177. Thank you for your attention.
We are sorry for any inconvenience caused.
Considering the risk of infection and to keep social distancing, please use online service for application of academic documents instead of submitting paper forms on campus.


For current students:  Online Application of academic documents (via The Portal*)
*Follow the navigation below when going through The Portal
(The Portal > e-SIS > Student Services > Application for Academic Documents)

For graduates: Online Application of academic documents


For other applications, you may
(i) send in an e-copy of your form through email (;
(ii) send the paper form by post; or
(iii) drop in the collection box inside the Information Centre (Room A-G/F-11, Tai Po Campus).
All your requested documents (e.g. transcripts and testimonials) will be sent by post. Please provide the address slip accordingly when you complete the form.

For the certificates with graduation dates in 2020 except for the Professional Development Programmes (PDP), the certificates currently kept in Registry will be distributed only if your postal address is received. You may write to us by email at for postal delivery arrangement if you have not completed the online registration before.
If you have any questions, please contact us at 2948 6177 or by email at

Last Update: Sep 2022