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Handling Emergencies

Your safety is our top priority; Global Affairs Office (GAO) is always ready to assist you in case of emergencies. The following resources will direct your actions in handling emergencies.

Inbound students

In case of emergency, you are advised to:

  • Stay calm and keep in close contact with your family, EdUHK  and your home university;

  • Listen carefully to public announcements in the media and at EdUHK, and keep updated on air and road transportation availability if necessary;

  • Take note of the following emergency contacts:

Global Affairs Office at EdUHK

(852) 2948 7654
Mon – Fri 8:30 am – 5:20 pm

Security Centre at EdUHK

(852) 2948 8000
24-hour

Health Centre at EdUHK

(852) 2948 6262
Mon – Fri 9:00 am – 1:00 pm & 2:00 pm – 6:00 pm
Sat            9:00 am – 1:00 pm
Sun & Public Holiday Closed

Hong Kong Emergency number

999

Consulates/ Embassies/ Officially Recognised Bodies of your home country in Hong Kong

Contact Information can be found at:  http://www.protocol.gov.hk/eng/consular/index.html

Hong Kong Security Bureau

Outbound Travel Alert
http://www.sb.gov.hk/eng/ota/

  • 24-hour emergency and outpatient departments are available at both government and private hospitals in Hong Kong.

  • Check Hong Kong Security Bureau website regularly for any updates or alerts;

If you plan to travel outside Hong Kong during Hong Kong holidays, please let us know such that you can be contacted in case of emergency.
 

Outbound students

In case of emergency, you are advised to:

  • Stay calm and keep in close contact with your family, your host institution, EdUHK, and fellow EdUHK students in your location (if any),

  • Listen carefully to public announcements in the media and at your host institution, and keep updated on air and road transportation availability near your institution;

  • Take note of the following emergency contacts:

Global Affairs Office at EdUHK

(852) 2948 7654
Mon – Fri 8:30 am – 5:20 pm

Hong Kong Immigration Department

Assistance to Hong Kong Residents 24-hour Hotline: (852) 1868
Assistance to Hong Kong Residents in the Mainland:
http://www.immd.gov.hk/eng/services/Assistance_Outside_Hong_Kong.html#b

Hong Kong Security Bureau

Outbound Travel Alert
http://www.sb.gov.hk/eng/ota/

Chinese embassy or Consular mission

http://www.fmprc.gov.cn/mfa_eng/wjb_663304/zwjg_665342

Before you leave Hong Kong, you can consider using the Hong Kong government's online Registration of Outbound Travel Information. After registration, the information you provided allows the Hong Kong Immigration Department to contact and assist you in an emergency outside Hong Kong. You will also receive travel alerts and related public information.

If anxious or under stress, contact the student support unit at your host institution or a counsellor at EdUHK for advice. Should you need to return home, please inform GAO once your return flight is confirmed and if any further assistance is needed. GAO and relevant units at EdUHK will work closely with you to sort out the necessary arrangements once you are home.