Information Centre

Information Center

Services Provided

Please check the Special Announcement underneath.

  • Handling enquiries related to student records

  • Receiving various kinds of applications, such as:

  1. Academic Documents

  2. Credit Transfer

  3. Change of Programme / Major / Minor / Mode of Study

  4. Deferment / Withdrawal of Studies

  5. Replacement of Student Cards

  6. Change of Personal Particulars

  • Providing a 24-hour-self-service area for submission of the above application forms



Room A-G/F-11, CKCF Building (Block A)
The Education University of Hong Kong
10 Lo Ping Road, Tai Po, New Territories, Hong Kong



Telephone Number: 2948 6177
Fax Number: 2948 8273


Opening Hours

Mondays to Fridays

8:30 a.m. - 5:20 p.m.

Saturdays, Sundays and Public Holidays


Please refer to the "Special Announcement" below for opening hours on festival days or special occasions.


Special Announcement

Please note the special opening hours of the Information Centre on festival days:



Special Opening Hours

Mid-Autumn Festival

21 September 2021(Tuesday)

8:30am - 3:30pm

For enquiries, please contact us at 2948 6177. Thank you for your attention.


Considering the risk of infection and to keep social distancing, please use online service for application of academic documents instead of submitting paper forms on campus.

For other applications, you may

(i) send in an e-copy of your form through email (;

(ii) send the paper form by post; or

(iii) drop in the collection box inside the Information Centre (Room A-G/F-11, Tai Po Campus).

All your requested documents (e.g. transcripts and testimonials) will be sent by post. Please provide the address slip accordingly when you complete the form.

For the certificates with graduation dates in 2020 except for the Professional Development Programmes (PDP), the certificates currently kept in Registry will be distributed only if your postal address is received. You may write to us by email at for postal delivery arrangement if you have not completed the online registration before.

If you have any questions, please contact us at 2948 6177 or by email at