IT Training Survey in Third Quarter 2008

Below is the statistics of the staff IT training in the Third quarter 2008.

ITS delivered 16.5 class-day training on 13 different topics in the third quarter 2008. The total number of enrollment is 371 and 74% of them are successful. And the show up rate in the class is about 91%. After collecting 158 questionnaires, we have summarized the statistics as follows:

Q1. Are you an administrative staff or an academic staff?

Findings: 72% of attendees are administrative staff and 28% are academic staff.

Q2. How useful is the information presented in the training session?

Findings: 73% of the attendees found that the information presented in the class is useful and 27% of attendees found that only some information are useful.

Q3. Is the information presented in the right level?

Findings: About 92% of the attendees found that the information presented in the training is at the right level.

Q4. Please comment on the duration of the training.

Findings: 76% of the attendees found that the duration of the training is just right.

Q5. How well is the content of the training organized?

Findings: About 90% of the attendees rated the training organization and presentation to good or above.

Q6. Please comment on the presentation skill of the trainer(s).

Findings: About 91% of the attendees rated the presentation skill of the trainer to good or above.

Q7. Please comment on the training facilities and environment.

Findings: About 86 % of the attendees rated the training facilities and environment to good or above.

Q8. Please rate your overall satisfaction.

Findings: About 92% of the attendees rated the satisfaction level of the courses to good or above.

Q9. Would you like to attend a more advanced training of this subject in the future?

Findings: 94% of the attendees would like to attend more advanced training courses in the similar subjects in the future.

Q10. How can we improve this training class?

Findings: In order to improve the training classes, some attendees* suggest the following:

Course Suggestions
Advanced Dreamweaver MX 2004 Provide chance for participants to raise up their interests, rather than addressing the lecture alone
Advanced Dreamweaver MX 2004 All Writeboard markers are not work for presentation. And the projector is not clear. My colleague and I feel difficult to see.
Advanced PhotoShop CS2 Too fast teaching speed with many "hot key" be taught in this advanced class. The "hot key" should be introduced from the elementary level so that we can understand what was going on in each step.
Advanced PhotoShop CS2 more attuned to lecturers' needs, eg. more time spent in powerpoint
Advanced PhotoShop CS2 extend the time
Advanced PhotoShop CS2 Extend the during of the workshop and teach more functions of the software.
Conducting Satisfaction Survey using SPSS More practical exercises or task-based exercise provided
How to Take Good Pictures Using Digital Cameras Training materials in greater details should be given for reference. Most contents are generic in nature and not too relevant to digial photos.
How to Take Good Pictures Using Digital Cameras There is no need for 2 breaks as the speaker got lots of concrete expertise to share. An excellent workshop indeed, thanks.
How to Take Good Pictures Using Digital Cameras The content is in fact a bit deviated from what it was supposed to deliver. It is more of a general introductory course to taking photos. Nothing really related to using DC. I think ITS should consider renaming the course title.
How to Take Good Pictures Using Digital Cameras Teach sth on how to control 快門 and 光圈
How to Take Good Pictures Using Digital Cameras It might be better if there are more technical practices (ie., having a real camera at hand). You may put in the email and ask us bring our cameras to the class.
Introduction to Dreamweaver MX 2004 The setting of the classroom where students sitting with their backs to the tutor is no good for class delivery.
Introduction to Dreamweaver MX 2004 Require more exercises after the trainning
Introduction to Dreamweaver MX 2004 Provide chinese notes
Introduction to Dreamweaver MX 2004 Inform us the details in advance, we might be able to fix a proper time to focus on the part that we need
Introduction to MS Access 2007 Lecture too fast, cannot follow! Please slow down a little bit!
Introduction to MS Access 2007 Can be more intensive.
Introduction to Photoshop CS2 Increase the training time, let's say 2 days, so that can cover more
Introduction to SPSS It was too long to take two full-day training. For the new learners, it is hard to memorize all the new information and all the steps in a short period although we have notes. It will be better if the training course can be separated into beginner's level and advanced level. Half-day session is better than full-day session.
MS Access 2007 Advanced 1. provide option for handouts to be obtained in advance
2. beware of the room temperature, it is always freezing!
MS Office 2007 New Features The trainer should demonstrate to the learners first, and then let the learners to have more time to practise the procedures.
MS Office 2007 New Features The PC was out of order when we were doing a pivot table. It happened to most of the PCs, including the tutor's. You may wish to look into it to avoid recurrence in your future classes.
MS Office 2007 New Features The furniture setting in the classroom does not facilitate the students to watch the demonstration. Some students have their back facing the projector screen. The instructor should have his display enlarged to allow those at the back to watch the demos
MS Office 2007 New Features Sometimes can not read clearly in the slide.
MS Office 2007 New Features I suggest briefing the trainers on our needs. They seem to be using the same set of materials that they developed for the commercial sector.
MS Office 2007 New Features Giving introduction to those new functions is fine. Allow more time for users to practise and test out those advanced settings (so that we can ask more meaningful questions),or giving demonstrations on how to use advanced settings would be preferred.
MS Office 2007 New Features The presentation skill of the trainer is clear but he cannot direct answer students' questions. Some computers are automatic shut down during the lesson.
MS Office 2007 New Features Several computer workstations in B1-LP-01 self-restarted during the afternoon training session, some resume to normal with a few keep restarting. Hence training got interrupted and some colleagues lost the chance of trying out the new functions introduced
MS Office 2007 New Features About four computers died out in the session, and users had to reboot it more than once. Just like to know what caused it? How are you going to address the issue? Thx!
MS Office 2007 New Features I think we need to know how to use Excel to create pie chart, bar chart ect. I just found out this morning that the features has moved... I can't do what I wanted.
MS Office 2007 New Features Some of the computers in the training room would restart at about 4:00 pm suddently. This problem should be fixed.
MS Office 2007 New Features More demonstration or exercise to practise.
MS Office 2007 New Features It will be better to hold the class on mid-month.
Solving Common PC Problems Should provide more information on the facilities or default use in the training classroom so that the trainer can really demonstrate the procedures instead of just talk on papers.
Solving Common PC Problems Introduce more different ways and softwares to encrypt and protect files, directories. Introduce methods to protect USB flash disk and other removable storage device etc. More indepth on the security level on setting IE, firewall etc.

Note: In order to improve the quality of the training courses in the future, some of the comments and suggestions are sent to the contractors for reference.

Q11. What other information Technology related training courses / seminars would you suggest ITS to offer in the future?

Findings: In addition to our existing training courses, some attendees* suggest ITS to organize the following training courses / seminars in the future:

Courses Suggested by attendees
1 This course is in right direction. I am looking forward to seeing more advanced courses in digital photography.
2 Nvivo
3 New features of Microsoft outlook 2007
4 More SPSS classes should be organized
5 Individual training for MS Excel 07, MS Word 07 and MS Powerpoint 07 are preferred.
6 Illustrator CS3
7 Illustrator
8 I would appreciate if another course with real focus on how to use a DC can be offered.
9 How to edit pictures, like a workshop of Photoshop, PhotoImpact etc.
10 Flash. Animation
11 Flash,ASP,Server management, etc
12 Corel Draw, Firework, Freehand or some design softwares
13 After Effects CS3 or 3D animation
14 Advanced functions for Word, Excel, PPT, Office 07
15 A more detained training courses on Microsoft Office 2007 Word, Excel, and Powerpoint.
16 1. skills on using web programs to devlop interactive learning activities for our students;
2. IT trainings that you provide our students with
3. research software; e.g. software to use with qualitative data analysis

Note: Some suggested training courses are already on our offering list, and some will be offered in the future.