Section 1 - Personal and Background Information
Q1.1 Programme
	No. of Student	%
5-year programme	317	25.8%
4-year programme	439	35.8%
3-year programme	165	13.4%
2-year programme	216	17.6%
1-year programme	73	5.9%
Short Course	6	0.5%
Others	10	0.8%
Not disclosed	1	0.1%
Total	1227	100.0%
Q1.2 Mode of study
	No. of Student	%
Full-time	982	80.0%
Part-time	236	19.2%
Not disclosed	9	0.7%
Total	1227	100.0%
Q1.3 Year of study
	No. of Student	%
Year 1	449	36.6%
Year 2	295	24.0%
Year 3	331	27.0%
Year 4	117	9.5%
Year 5	4	0.3%
Others	24	2.0%
Not disclosed	7	0.6%
Total	1227	100.0%
Q1.4 Gender
	No. of Student	%
Male	276	22.5%
Female	930	75.8%
Not disclosed	21	1.7%
Total	1227	100.0%
Q1.5 Do you own a notebook computer for your study?
	No. of Student	%
Yes	1041	84.8%
No	173	14.1%
Not disclosed	13	1.1%
Total	1227	100.0%
Section 2 - Student Hostels
Q2.1 Are you a resident of the Student Hostels?
	No. of Student	%
Yes	425	34.6%
No	787	64.1%
Not disclosed	15	1.2%
Total	1227	100.0%
Q2.2 Have you ever used any facilities in computer           rooms at Student Hostels?
	No. of Student	%
Never	124	29.2%
Seldom	148	34.8%
Occasionally	122	28.7%
Frequently	31	7.3%
Total	425	100.0%
(excluding 802 non-residents)
Q2.3 Which operation system do you use in your own          computer?
	No. of Student	%
Windows XP	47	11.1%
Windows Vista	5	1.2%
Windows 7	128	30.1%
Mac OS	111	26.1%
Windows 8	130	30.6%
Others	2	0.5%
Not disclosed	2	0.5%
Total	425	100.0%
(excluding 802 non-residents)
Q2.4 Do you connect your computer to the Student           Hostel Network?
	No. of Student	%
No	8	1.9%
Yes, via the wired network	38	8.9%
Yes, via the "Hostel or HostelGuests" Wi-Fi network	275	64.7%
Yes, sometimes via the wired network and sometimes via the Wi-Fi network	103	24.2%
Not disclosed	1	0.2%
Total	425	100.0%
(excluding 802 non-residents)
Q2.5 Are you satisfied with the broadband service           provided in the Student Hostel Network?
	No. of Student	%
Very satisfied	9	2.2%
Satisfied	102	24.5%
Dissatisfied	165	39.7%
Very dissatisfied	140	33.7%
Total	416	100.0%
(excluding 811 non-residents who have never used this service)
Section 3 - OCIO Services and Facilities (OCIO Computer Rooms)
Q3.1 Have you ever used any facilities in OCIO           computer rooms?
	No. of Student	%
Never	173	14.1%
Seldom	403	32.8%
Occasionally	484	39.4%
Frequently	162	13.2%
Not disclosed	5	0.4%
Total	1227	100.0%
Q3.2 Do you think that there are sufficient computers           in OCIO computer rooms?
	No. of Student	%
Yes	539	51.4%
No	497	47.4%
Not disclosed	13	1.2%
Total	1049	100.0%
(excluding 178 students who  have never used this service)
Q3.3 Do you think that there are sufficient software in           OCIO computer rooms?
	No. of Student	%
Yes	784	74.7%
No	253	24.1%
Not disclosed	12	1.1%
Total	1049	100.0%
(excluding 178 students who  have never used this service)
Q3.4 Do you think that there are sufficient printers in OCIO           computer rooms?
	No. of Student	%
Yes	349	33.3%
No	675	64.3%
Not disclosed	25	2.4%
Total	1049	100.0%
(excluding 178 students who  have never used this service)
Q3.5 Have you ever used any Print-N-Go workstations?
	No. of Student	%
Never	66	6.3%
Yes, in the Learning Commons	875	83.4%
Yes, in the Mong Man Wai Library (7 x 24 Learning Centre)	799	76.2%
Yes, in the Tseung Kwan O Study  Centre	114	10.9%
Q3.6 Do you find the Print-N-Go workstations useful?
	No. of Student	%
Very useful	541	51.6%
Useful	399	38.0%
Not very useful	33	3.1%
No comment	20	1.9%
Not disclosed	56	5.3%
Total	1049	100.0%
Q3.7 Are you satisfied with the services provided by OCIO          computer rooms as a whole?
	No. of Student	%
Very satisfied	42	4.0%
Satisfied	817	77.9%
Dissatisfied	157	15.0%
Very dissatisfied	22	2.1%
Not disclosed	11	1.0%
Total	1049	100.0%
(excluding 178 students who  have never used this service)
Q3.8 Have you ever sought help from Student           Consultants?
	No. of Student	%
Yes	465	44.3%
No	571	54.4%
Not disclosed	13	1.2%
Total	1049	100.0%
(excluding 178 students who  have never used this service)
Q3.9 Why do you seek help from Student Consultants?
	No. of Student	%
Do not know how to use services	88	25.3%
Do not know how to use software	60	17.2%
Hardware or software problems	320	92.0%
Others	64	18.4%
(among 465 students who sought help from Student Consultants)
Q3.10 Are you satisfied with the services provided by             Student Consultants?
	No. of Student	%
Very satisfied	66	14.2%
Satisfied	360	77.4%
Dissatisfied	31	6.7%
Very dissatisfied	6	1.3%
Not disclosed	2	0.4%
Total	465	100.0%
(among 465 students who sought help from Student Consultants)
Section 4 - OCIO Services and Facilities (IT Help Desk)
Q4.1 Have you ever used any facilities provided by IT Help           Desk?
	No. of Student	%
Never	322	26.2%
Seldom	475	38.7%
Occasionally	368	30.0%
Frequently	51	4.2%
Not disclosed	11	0.9%
Total	1227	100.0%
Q4.2 Which facilities have you ever used in IT Help Desk?
	No. of Student	%
Borrowing AV equipment	323	36.1%
One-Day Notebook Loan	340	38.0%
General Enquiry	514	57.4%
Resetting passwords	70	7.8%
Binding/ laminating/ trimming	505	56.4%
Scanning/ faxing with the all-in- one colour photocopiers	76	8.5%
Others	30	3.4%
(excluding 333 students who  have never used IT Help Desk)
Q4.3 Have you ever used the One-Day Notebook Loan           service?
	No. of Student	%
Never. It is not necessary	298	33.3%
Never. I do not know that there is such a service	43	4.8%
Never. All notebooks are loaned out whenever I try to borrow one	28	3.1%
Seldom	305	34.1%
Occasionally	172	19.2%
Frequently	42	4.7%
Not disclosed	6	0.7%
Total	894	100.0%
(excluding 333 students who  have never used IT Help Desk)
Q4.4 Do you find the One-Day Notebook Loan service useful to your study?
	No. of Student	%
Very useful	110	21.2%
Useful	315	60.7%
Not very useful	74	14.3%
No comment	18	3.5%
Not disclosed	2	0.4%
Total	519	100.0%
(excluding 708 students who  have never used this service)
Q4.5 Are you satisfied with the services provided by IT           Help Desk?
	No. of Student	%
Very satisfied	82	9.2%
Satisfied	718	80.3%
Dissatisfied	70	7.8%
Very dissatisfied	14	1.6%
Not disclosed	10	1.1%
Total	894	100.0%
(excluding 333 students who  have never used IT Help Desk)
Section 5 - OCIO Services and Facilities (Wireless network)
Q5.1 How often do you use our wireless network in the           campus?
	No. of Student	%
Never	60	4.9%
Seldom	143	11.7%
Occasionally	322	26.2%
Frequently	693	56.5%
Not disclosed	9	0.7%
Total	1227	100.0%
Q5.2 Are you satisfied with the "HKIEd or           HKIEdGuests/VPN" Wi-Fi service on the campus?
	No. of Student	%
Very satisfied	33	2.8%
Satisfied	537	46.4%
Dissatisfied	407	35.1%
Very dissatisfied	176	15.2%
Not disclosed	5	0.4%
Total	1158	100.0%
(excluding 69 students who have never used this service)
Q5.3 Have you ever used the free PCCW or Y5Zone Wi-Fi           services outside the campus?
	No. of Student	%
Never	678	55.3%
Seldom	322	26.2%
Occasionally	166	13.5%
Frequently	39	3.2%
Not disclosed	22	1.8%
Total	1227	100.0%
Q5.4 Have you ever used the free eduroam Wi-Fi services           outside the campus?
	No. of Student	%
Never	857	69.8%
Seldom	183	14.9%
Occasionally	111	9.0%
Frequently	50	4.1%
Not disclosed	26	2.1%
Total	1227	100.0%
Q5.5 Do you find the free Wi-Fi services outside the           campus useful?
	No. of Student	%
Very useful	145	27.6%
Useful	224	42.6%
Not very useful	111	21.1%
No comment	46	8.7%
Total	526	100.0%
(excluding 701 students who have never used this service)
Section 6 - OCIO Services and Facilities (Others)
Q6.1 Have you ever visited the OCIO Website?
	No. of Student	%
Never. I do not know that there is an OCIO Website	677	55.2%
Never. OCIO website does not contain the information I need	168	13.7%
Seldom	315	25.7%
Occasionally	46	3.7%
Frequently	6	0.5%
Not disclosed	15	1.2%
Total	1227	100.0%
Q6.2 Do you find Student FAQ on OCIO website useful?
	No. of Student	%
Very useful	11	3.0%
Useful	140	38.1%
Not very useful	87	23.7%
No comment	128	34.9%
Not disclosed	1	0.3%
Total	367	100.0%
(excluding 860 students who have never visited OCIO Website)
Q6.3 Are you satisfied with OCIO website?
	No. of Student	%
Very satisfied	8	2.2%
Satisfied	303	82.6%
Dissatisfied	43	11.7%
Very dissatisfied	8	2.2%
Not disclosed	5	1.4%
Total	367	100.0%
(excluding 860 students who have never visited OCIO Website)
Q6.4 Have you ever used Microsoft Office 365 for Students?
	No. of Student	%
Never	901	73.4%
Lync	15	1.2%
OneDrive	195	15.9%
Office Web Apps	163	13.3%
Q6.5 Have you ever downloaded the free Office 365 ProPlus           from Office 365 website?
	No. of Student	%
Yes	158	48.5%
Never. It is not necessary.	50	15.3%
Never. I do not know that there is  such a service.	88	27.0%
Never. I cannot download successfully.	9	2.8%
Not disclosed	21	6.4%
Total	326	100.0%
Q6.6 Are you satisfied with Student Webmail          (Google Gmail) service?
	No. of Student	%
Very satisfied	224	18.3%
Satisfied	916	74.7%
Dissatisfied	54	4.4%
Very dissatisfied	12	1.0%
Not disclosed	21	1.7%
Total	1227	100.0%
Q6.7 How many junk mails do you receive on average           every day?
	No. of Student	%
Never	198	16.1%
1 - 2 times	508	41.4%
3 - 4 times	334	27.2%
More than 5 times	175	14.3%
Not disclosed	12	1.0%
Total	1227	100.0%
Q6.8 What is the main source of those junk mails?
	No. of Student	%
Advertisements from the Internet	187	18.2%
Staff and Institute organizations	385	37.5%
Student societies	384	37.4%
Individual students	16	1.6%
Infected computers	2	0.2%
Others	39	3.8%
Not disclosed	15	1.5%
Total	1028	100.0%
Q6.9 Have you ever connected HKIEd websites or Student           Webmail by Virtual Private Network (VPN) from the           Mainland?
	No. of Student	%
Yes	168	13.7%
Never. It is not necessary.	604	49.2%
Never. I do not know that there is such a service.	338	27.5%
Never. I cannot connect successfully.	103	8.4%
Not disclosed	14	1.1%
Total	1227	100.0%
Q6.10 Have you ever downloaded ESET (anti-virus software) for your home or hostel use?
	No. of Student	%
Yes	280	22.8%
Never. It is not necessary.	292	23.8%
Never. I do not know that there is such a service.	427	34.8%
Never. I do not know where to download.	210	17.1%
Not disclosed	18	1.5%
Total	1227	100.0%
Section 7 - Learning Commons
Q7.1 Which of the following facilities have you ever used           in the Learning Commons?
	No. of Student	%
None	299	24.4%
OCIO computer room	347	28.3%
Learning Technologies Corner	289	23.6%
Audio-Visual Room	32	2.6%
Group Discussion Room	694	56.6%
Multipurpose Room	105	8.6%
Open Discussion Area	594	48.4%
Others	3	0.2%
Q7.2 Have you ever used the iMac computer in the Learning          Technologies Corner?
	No. of Student	%
Never	471	50.8%
Yes, I used Mac OS	155	16.7%
Yes, I used Windows	109	11.7%
Yes, I used Mac OS and Windows at different occasions	175	18.9%
Not disclosed	18	1.9%
Total	928	100.0%
Q7.3 Do you find the Learning Commons useful to your           study?
	No. of Student	%
Very useful	167	18.0%
Useful	539	58.1%
Not very useful	103	11.1%
No comment	99	10.7%
Not disclosed	20	2.2%
Total	928	100.0%
Section 8 - Student IEdSmart Card & Orientation Workshop
Q8.1 Are you satisfied with the procedure for issuing           Student IEdSmart Card as a whole?
	No. of Student	%
Very satisfied	60	13.3%
Satisfied	317	70.4%
Dissatisfied	30	6.7%
Very dissatisfied	7	1.6%
Not disclosed	36	8.0%
Total	450	100.0%
Q8.2 Other comments or suggestions on the issuance of Student IEdSmart Card:
						No. of Student
Satisfied with the procedure for issuing Student IEdSmart Card						12
Don't know what "Student IEdSmart Card" is						5
Speedup production time						5
Hope I can receive a student card instantly						3
Exempt or reduce student card replacement fee						3
Provide real-time photo taking service						2
Enhance communication, provide notification when the cards are ready						2
Provide Chinese instructions						2
Allow students to update the photo after card issued						1
Distribute the student card directly in the classroom when school starts						1
System fail while applying the student card						1
Recommend the use of electronic student card						1
Too many applicants come at the same time, thus we have to wait for a long time						1
Staff from Registry are not friendly while applying the replacement card						1
Staff are not friendly while collecting the student card						1
Provide a temporary card for boarding U-shuttle						1
Poor quality of student card						1
Q8.3 Do you find the IT Orientation Workshop useful in           helping you use OCIO services?
	No. of Student	%
Very useful	27	6.0%
Useful	133	29.6%
Not very useful	128	28.4%
No comment	127	28.2%
Not disclosed	35	7.8%
Total	450	100.0%
Section 9 - Other Comments
Q9.1 Do you find OCIO Responses to User Comments in           helping you know more about OCIO services?
	No. of Student	%
Very useful	21	1.7%
Useful	305	24.9%
Not very useful	256	20.9%
No comment	611	49.8%
Not disclosed	34	2.8%
Total	1227	100.0%
Q9.2 Are you satisfied with the services provided by OCIO           as a whole?
	No. of Student	%
Very satisfied	46	3.7%
Satisfied	992	80.8%
Dissatisfied	148	12.1%
Very dissatisfied	20	1.6%
Not disclosed	21	1.7%
Total	1227	100.0%
Q9.3 Other comments or suggestions for OCIO:
						No. of Student
Network Service:
Unsatisfactory with hostel network services, please improve it as soon as possible						25
The Wi-Fi network in hostels is unstable						9
Extend and enhance the wireless network						9
Improve the wireless network on the campus						8
Always disconnect from hostel network, the connection speed is very slow, especially during night						5
Cannot be connected to PCCW/ Y5ZONE or eduroam free Wi-Fi network outside campus						4
Loosen the bandwidth and usage for hostel network, for example: HD video						3
The Wi-Fi network in campus is unstable						3
Promote and educate students the use of the free Wi-Fi network outside campus						3
Connection speed of hostel wired network is slow						1
Promote and educate students the use of VPN						1
Computer Room:
Add more computers						4
Clean the computers more often, especially the keyboard and mouse						3
Strengthen the clean computer room, arrange pest control regularly						3
Wi-Fi signal is weak, particularly in the school bus stop, the central plaza and Gym Room						2
Upgrade the computing equipment						2
Provide the latest version of computer software						1
Computers work slowly, especially when the software starts up from Network Teaching Software						1
Improve sanitation and ventilation system						1
Add more scanners						1
Provide mouse pads						1
Take too long to login the computer						1
Computers are abused (e.g. play online games or watch videos)						1
Resolution of monitors are low						1
To keep the headsets clean, provide some covers						1
Provide antisepsis tissues, so that students can clean the computing equipment by themselves						1
Printing:
Add more network printers						10
Provide more free print quota and reduce the price for printing						6
Separate the student printouts effectively						4
Wait too long for the printouts						4
Add more Print-N-Go workstations						4
No printouts but print quotas are still deducted						4
Perform regular check for the printers						4
Printers are always malfunction and take long time to repair						3
Provide free printing for special paper printer						1
Instruction of printing services is clear						1
Boot up time for Print-N-Go workstation is too long						1
Instruction of using printers is inadequate						1
Resume the add-value of print quota at IT Help Desk						1
Help Desk & Loan Services:
Add more photocopiers						3
Lengthen the duration of loan service, e.g. One-day notebook loan						3
Upgrade the One-day loan notebooks and add more for loan						3
One-day loan notebooks and software installed are outdated						2
Provide mouse for One-day loan						1
Add more new items for loan						1
Add MacBook for loan						1
Staff & Student Consultants:
Staff should be more patient and professional when solving students' problem						2
Help Desk staff are not friendly						2
Improve attitude of student consultants						1
Support services are good						1
Learning Commons:
Learning Commons is very noisy						1
Perform regular check and enforce the order at Learning Commons						1
Tables and sofas being occupied						1
Allow software installation in iMac						1
Open the Multipurpose Room to students when there are no bookings						1
Insufficient electronic plugs in the Group Discussion Rooms						1
Others：
Good service, please keep it up						3
Lack of instructions/ user guide for iBooking, iWork system						2
Gmail using problem, for example: format of e-mail attachment changed automatically, incorrect mail classification						2
Do more promotion on the services						2
Enforce sending of internal junk emails or reminders						1
Fail to login after changing new password						1
Add more add-value machines						1
Do not use Internet Explorer browser as default browser						1
Problem could not be solved by IT Help Desk immediately						1
Establish advisory groups for collecting students' comment						1
Cannot see any instruction for printing at Library's PC and not easy to find support						1
Provide repair service for student's computer						1
Provide Chinese version for OCIO website and delete the outdated information from the page						1
Organize more seminars and introduce new IT products						1
Enhance MyIEd						1
Provide Chinese version for "OCIO Responses to User Comments"						1
No. of responses by day:					No. of student	%
4/3/2015					766	62.4%
5/3/2015					184	15.0%
6/3/2015					79	6.4%
7/3/2015					82	6.7%
8/3/2015					42	3.4%
9/3/2015					39	3.2%
10/3/2015					25	2.0%
11/3/2015					10	0.8%
Total					1227	100.0%