Section 1 - Personal and Background Inforamtion
Q1.1 Programme
	No. of Student	%
5-year programme	186	16.8%
4-year programme	407	36.8%
3-year programme	188	17.0%
2-year programme	192	17.4%
1-year programme	105	9.5%
Short Course	6	0.5%
Others	17	1.5%
Not disclosed	4	0.4%
Total	1105	100.0%
Q1.2 Mode of study
	No. of Student	%
Full-time	873	79.0%
Part-time	216	19.5%
Not disclosed	16	1.4%
Total	1105	100.0%
Q1.3 Year of study
	No. of Student	%
Year 1	367	33.2%
Year 2	391	35.4%
Year 3	207	18.7%
Year 4	89	8.1%
Year 5	5	0.5%
Others	33	3.0%
Not disclosed	13	1.2%
Total	1105	100.0%
Q1.4 Gender
	No. of Student	%
Male	257	23.3%
Female	828	74.9%
Not disclosed	20	1.8%
Total	1105	100.0%
Q1.5 Do you own a notebook computer for your study?
	No. of Student	%
Yes	886	80.2%
No	198	17.9%
Not disclosed	21	1.9%
Total	1105	100.0%
Section 2 - Student Hostels
Q2.1 Are you a resident of the Student Hostels?
	No. of Student	%
Yes	378	34.2%
No	712	64.4%
Not disclosed	15	1.4%
Total	1105	100.0%
Q2.2  Have you ever used any facilities in computer rooms            at Student Hostels?
	No. of Student	%
Never	97	25.7%
Seldom	137	36.2%
Occasionally	106	28.0%
Frequently	37	9.8%
Not disclosed	1	0.3%
Total	378	100.0%
(excluding 727 non-residents)
Q2.3  Which operation system do you use in your own            computer?
	No. of Student	%
Windows XP	58	15.3%
Windows Vista	7	1.9%
Windows 7	173	45.8%
Mac OS	44	11.6%
Windows 8	88	23.3%
Others	7	1.9%
Not disclosed	1	0.3%
Total	378	100.0%
(excluding 727 non-residents)
Q2.4 Do you connect your computer to the Student           Hostel Network?
	No. of Student	%
Never	13	3.4%
Connecting with wired network	43	11.4%
Connecting with Wi-Fi network	231	61.1%
Connecting with both network	86	22.8%
Not disclosed	5	1.3%
Total	378	100.0%
(excluding 727 non-residents)
Q2.5 Are you satisfied with the broadband service provided           in the Student Hostel Network?
	No. of Student	%
Very satisfied	5	1.4%
Satisfied	106	29.4%
Dissatisfied	150	41.7%
Very dissatisfied	99	27.5%
Total	360	100.0%
(excluding 745 non-residents who have never used this service)
Section 3 - OCIO Services and Facilities - OCIO Computer Room
Q3.1 Have you ever used any facilities in OCIO computer           rooms?
	No. of Student	%
Never	205	18.6%
Seldom	345	31.2%
Occasionally	430	38.9%
Frequently	121	11.0%
Not disclosed	4	0.4%
Total	1105	100.0%
Q3.2 Do you think that there are sufficient computers in           OCIO computer rooms?
	No. of Student	%
Yes	459	51.2%
No	427	47.7%
Not disclosed	10	1.1%
Total	896	100.0%
(excluding 209 students who  have never used this service)
Q3.3 Do you think that there are sufficient software in           OCIO computer rooms?
	No. of Student	%
Yes	594	66.3%
No	287	32.0%
Not disclosed	15	1.7%
Total	896	100.0%
(excluding 209 students who  have never used this service)
Q3.4 Do you think that there are sufficient printers in           OCIO computer rooms?
	No. of Student	%
Yes	337	37.6%
No	541	60.4%
Not disclosed	18	2.0%
Total	896	100.0%
(excluding 209 students who  have never used this service)
Q3.5 Have you ever use any Print-N-Go workstations?
	No. of Student	%
Never	50	5.6%
Have used in Learning Commons	729	81.4%
Have used in MMW Library	682	76.1%
Have used in TKO Study Centre	106	11.8%
Q3.6 Do you find the Print-N-Go workstations useful?
	No. of Student	%
Very useful	462	51.6%
Useful	331	36.9%
Not very useful	35	3.9%
No comment	26	2.9%
Not disclosed	42	4.7%
Total	896	100.0%
Q3.7 Are you satisifed with the services provided by OCIO           computer rooms as a whole?
	No. of Student	%
Very satisfied	37	4.1%
Satisfied	740	82.6%
Dissatisfied	104	11.6%
Very dissatisfied	11	1.2%
Not disclosed	4	0.4%
Total	896	100.0%
(excluding 50 students who  have never used this service)
Q3.8 Have you ever sought help from Student           Consultants?
	No. of Student	%
Yes	348	38.8%
No	536	59.8%
Not disclosed	12	1.3%
Total	896	100.0%
(excluding 50 students who  have never used this service)
Q3.9 Why do you seek help from Student Consultants?
	No. of Student	%
Do not know how to use services	70	16.5%
Do not know how to use software	63	14.8%
Hardware or software problems	276	64.9%
Others	35	8.2%
(among 348 students who sought help from Student Consultants)
Q3.10 Are you satisifed with the services provided by             Student Consultants?
	No. of Student	%
Very satisfied	38	10.9%
Satisfied	288	82.8%
Dissatisfied	18	5.2%
Very dissatisfied	1	0.3%
Not disclosed	3	0.9%
Total	348	100.0%
(among 348 students who sought help from Student Consultants)
Section 4 - OCIO Services and Facilities (IT Help Desk)
Q4.1 Have you ever used any facilities provided by IT Help           Desk?
	No. of Student	%
Never	295	26.7%
Seldom	443	40.1%
Occasionally	306	27.7%
Frequently	50	4.5%
Not disclosed	11	1.0%
Total	1105	100.0%
Q4.2 Which facilities have you ever used in IT Help Desk?
	No. of Student	%
Borrowing AV equipment	258	32.4%
One-Day Notebook Loan	340	42.7%
General Enquiry	438	55.0%
Resetting passwords	95	11.9%
Binding/ laminating/ trimming	430	54.0%
Scanning/ faxing with the all-in- one colour photocopiers	88	11.1%
Others	23	2.9%
(excluding 306 students who  have never used IT Help Desk)
Q4.3 Have you ever used the One-Day Notebook Loan           service?
	No. of Student	%
Never. It is not necessary	225	28.2%
Never. I do not know that there is such a service	52	6.5%
Never. All notebooks are loaned out whenever I try to borrow one	24	3.0%
Seldom	278	34.8%
Occasionally	189	23.7%
Frequently	25	3.1%
Not disclosed	6	0.8%
Total	799	100.0%
(excluding 306 students who  have never used IT Help Desk)
Q4.4 Do you find One-Day Notebook Loan service useful for           your study?
	No. of Student	%
Very useful	95	19.3%
Useful	323	65.7%
Not very useful	57	11.6%
No comment	16	3.3%
Not disclosed	1	0.2%
Total	492	100.0%
(excluding 306 students who  have never used IT Help Desk)
Q4.5  Are you satisfied with the services provided by IT           Help Desk?
	No. of Student	%
Very satisfied	69	8.6%
Satisfied	687	86.0%
Dissatisfied	30	3.8%
Very dissatisfied	3	0.4%
Not disclosed	10	1.3%
Total	799	100.0%
(excluding 306 students who  have never used IT Help Desk)
Section 5 - OCIO Services and Facilities (Wireless network)
Q5.1 How often do you use our wireless network in the           campus?
	No. of Student	%
Never	69	6.2%
Seldom	177	16.0%
Occasionally	303	27.4%
Frequently	546	49.4%
Not disclosed	10	0.9%
Total	1105	100.0%
Q5.2 Have you attended the "Sharing Session on HKIEd           Wi-Fi Service and Useful Tips" in December 2013?
	No. of Student	%
Not attended	890	80.5%
Very useful	20	1.8%
Useful	90	8.1%
Not very useful	90	8.1%
Not disclosed	15	1.4%
Total	1105	100.0%
Q5.3 Are you satisfied with the Wi-Fi service on the campus?
	No. of Student	%
Very satisfied	38	3.7%
Satisfied	503	49.0%
Dissatisfied	366	35.7%
Very dissatisfied	115	11.2%
Not disclosed	4	0.4%
Total	1026	100.0%
(excluding 79 students who have never used this service)
Q5.4 Have you ever used the free PCCW or Y5Zone WiFi           services outside the campus?
	No. of Student	%
Never	568	51.4%
Seldom	312	28.2%
Occasionally	163	14.8%
Frequently	47	4.3%
Not disclosed	15	1.4%
Total	1105	100.0%
Q5.5  Do you find the free PCCW or Y5Zone WiFi services            outside the campus useful?
	No. of Student	%
Very useful	138	26.4%
Useful	220	42.1%
Not very useful	126	24.1%
No comment	37	7.1%
Not disclosed	1	0.2%
Total	522	100.0%
Section 6 - OCIO Services and Facilities (Others)
Q6.1 Have you ever visited OCIO Website?
	No. of Student	%
Never. I do not know that there is an OCIO Website	856	77.5%
Never. OCIO website does not contain the information I need	85	7.7%
Seldom	131	11.9%
Occasionally	23	2.1%
Frequently	3	0.3%
Not disclosed	7	0.6%
Total	1105	100.0%
Q6.2 Do you find Student FAQ in OCIO website useful?
	No. of Student	%
Very useful	8	5.1%
Useful	70	44.6%
Not very useful	27	17.2%
No comment	50	31.8%
Not disclosed	2	1.3%
Total	157	100.0%
(excluding 948 students who have never visited OCIO Website)
Q6.3 Are you satisfied with OCIO website?
	No. of Student	%
Very satisfied	4	2.5%
Satisfied	132	84.1%
Dissatisfied	17	10.8%
Very dissatisfied	1	0.6%
Not disclosed	3	1.9%
Total	157	100.0%
(excluding 948 students who have never visited OCIO Website)
Q6.4 Have you ever visited OCIO Facebook Fan Page?
	No. of Student	%
Never	973	88.1%
Seldom	94	8.5%
Occasionally	17	1.5%
Frequently	2	0.2%
Not disclosed	19	1.7%
Total	1105	100.0%
Q6.5 Do you find the service "Reset Forgotten Password           using SMS message" useful?
	No. of Student	%
Very useful	183	16.6%
Useful	505	45.7%
Not very useful	91	8.2%
No comment	302	27.3%
Not disclosed	24	2.2%
Total	1105	100.0%
Q6.6 Which method do you mainly use to send/ receive           emails from HKIEd?
	No. of Student	%
Student Webmail (Google Gmail)	1010	91.4%
Outlook Express	13	1.2%
Other email account (Emails forwarding)	58	5.2%
Others	6	0.5%
Not disclosed	18	1.6%
Total	1105	100.0%
Q6.7 Are you satisfied with Student Webmail (Google           Gmail) service?
	No. of Student	%
Very satisfied	216	19.5%
Satisfied	814	73.7%
Dissatisfied	50	4.5%
Very dissatisfied	7	0.6%
Not disclosed	18	1.6%
Total	1105	100.0%
Q6.8 How many times do you receive junk mails on average                      per day?
	No. of Student	%
Never	190	17.2%
1 - 2 times	509	46.1%
3 - 4 times	269	24.3%
More than 5 times	123	11.1%
Not disclosed	14	1.3%
Total	1105	100.0%
Q6.9 What is the main source of those junk mails?
	No. of Student	%
Advertisements from the Internet	161	17.9%
Staff organization	300	33.3%
Student societies	420	46.6%
Individual students	7	0.8%
Infected computer	3	0.3%
Others	9	1.0%
Not disclosed	1	0.1%
Total	901	100.0%
(excluding 204 students who have never received junk mails)
Q6.10 Have you ever used the Octopus Payment Machine             (OPM)  to add e-purse values or buy print quota?
	No. of Student	%
Never	574	51.9%
Have used OPM to add e-purse values	120	10.9%
Have used OPM to buy print quota	167	15.1%
Have used OPM to do both	227	20.5%
Not disclosed	17	1.5%
Total	1105	100.0%
Q6.11  Are you satisfied with Octopus Payment Machine?
	No. of Student	%
Very satisfied	37	7.2%
Satisfied	358	69.6%
Dissatisfied	101	19.6%
Very dissatisfied	16	3.1%
Not disclosed	2	0.4%
Total	514	100.0%
(excluding 591 students who have never used this service)
Q6.12 Have you ever download ESET (anti-virus software)             for your home or hostel use?
	No. of Student	%
Yes	193	17.5%
No	863	78.1%
Not disclosed	49	4.4%
Total	1105	100.0%
Q6.13 Why do you not download NOD 32?
	No. of Student	%
Do not know that there is such a service	452	52.4%
Not necessary	120	13.9%
Do not know where to download	123	14.3%
Already installed another anti- virus software	115	13.3%
Others	5	0.6%
Not disclosed	48	5.6%
Total	863	100.0%
Section 7 - Learning Commons
Q7.1 Which facilities have you ever used in Learning Commons?
	No. of Student	%
None	273	24.7%
OCIO computer room	270	24.4%
Learning Technologies Corner	235	21.3%
Audio-Visual Room	36	3.3%
Group Discussion Room	607	54.9%
Multipurpose Room	113	10.2%
Open Discussion Area	498	45.1%
Others	0	0.0%
Q7.2 Have you ever used the iMac computer in Learning           Technologies Corner?
	No. of Student	%
Never	412	49.5%
Yes, I used Mas OS	79	9.5%
Yes, I used Windows	138	16.6%
Yes, I used both	172	20.7%
Not disclosed	31	3.7%
Total	832	100.0%
(excluding 273 students who have never used Learning Commons)
Q7.3 Do you find Learning Commons useful for your study?
	No. of Student	%
Very useful	117	14.1%
Useful	477	57.3%
Not very useful	117	14.1%
No comment	88	10.6%
Not disclosed	33	4.0%
Total	832	100.0%
(excluding 273 students who have never used Learning Commons)
Section 8 - Student IEdSmart Card & Orientation Workshop
Q8.1  Are you satisfied with the procedure for issuing            Student IEdSmart Card as a whole?
	No. of Student	%
Very satisfied	42	11.4%
Satisfied	270	73.6%
Dissatisfied	25	6.8%
Very dissatisfied	6	1.6%
Not disclosed	24	6.5%
Total	367	100.0%
Q8.2 Other comments or suggestions for issuing Student IEdSmart Card:
						No. of Student
Extend the office opening hours for card collection						3
Simplify the procedure and speed up card distribution						2
Satisfied with the procedure for issuing Student IEdSmart Card						2
Photo requirements are too strict						1
Allow processing in TKO Student Centre						1
Allow uploading photos during online application						1
Procedures are confusing, thus we have to wait for a long time						1
Instructions are not clear enough for card collection						1
Q8.3 Do you find IT Services Orientation useful in helping           you use OCIO services?
	No. of Student	%
Very useful	26	7.1%
Useful	120	32.7%
Not very useful	83	22.6%
No comment	112	30.5%
Not disclosed	26	7.1%
Total	367	100.0%
(among 367 Year-1 students)
Section 9 - Other Comments
Q9.1 Do you find 'Our Responses to User Comments' in           helping you know more about OCIO services?
	No. of Student	%
Very useful	35	3.2%
Useful	303	27.4%
Not very useful	222	20.1%
No comment	525	47.5%
Not disclosed	20	1.8%
Total	1105	100.0%
Q9.2 Are you satisfied with the services provided by OCIO           as a whole?
	No. of Student	%
Very satisfied	44	4.0%
Satisfied	924	83.6%
Dissatisfied	92	8.3%
Very dissatisfied	21	1.9%
Not disclosed	24	2.2%
Total	1105	100.0%
Q9.3 Other comments or suggestions for OCIO:
						No. of Student
Network Service:
Unsatisfactory with hostel network services, please improve it as soon as possible						12
Always disconnect from hostel network, the connection speed is very slow, especially during night						8
The wifi network in hostels is unstable						6
Loosen the bandwidth and usage for hostel network						6
Extend and enhance the wireless network						6
The wifi network in campus is unstable						5
Connection speed of hostel wired network is slow						3
Cannot be connected to Y5ZONE or PCCW free WiFi network outside campus						2
Hostel wifi service always suspended without notice or failure report						1
Stability in the library of the wireless network has improved, the speed is still room for improvement						1
Computer Room:
Add more computers						6
Update the version of software more often (e.g. endnote & spss )						3
Computers work slowly, especially when the software starts up from Network Teaching Software						2
Improve sanitation and ventilation system, many students eat at the computer and make the room dirty						1
Clean the computers more often, especially the keyboard and mouse						1
Upgrade the computer and allow the direct use of Google Drive						1
Printing:
Add more network printers						6
Provide more free print quota						5
Separate the student printouts effectively to reduce the waiting time						3
Print-N-Go workstations are very useful						3
Add more Print-N-Go workstation (especially in MMW Library)						3
No printouts but print quotas are still deducted						2
Perform regular check for the printers, especially during the non-office hour of ITS Help Desk						2
Provide free printing service						1
Print-N-Go being occupied which are not for printing purpose						1
Help Desk & Loan Services:
Upgrade the One-day loan notebooks and add more for loan						5
Add more stationery (e.g. tape)						1
Add more multi-function photocopiers						1
Lengthen the duration of loan service, e.g. One-day notebook loan						1
Add more staplers and hole punchers						1
Open a self-loan and return notebook counter						1
Staff & Student Consultants:
Staff should be more patient and professional when solving students' problem						2
Staff at Help Desk are friendly and knowledgeable						2
Improve attitude of student consultants and should be more active to assist the other students						1
Learning Commons:
Computers at Learning Technology Corner are abused (e.g. play online games or watch videos)						3
Allow software installation in iMac						2
Improve the hygiene and environment at Learning Technology Corner						1
Others：
Good service, please keep it up						3
Need to change the account password too frequently						2
Do more promotion on the services						2
Provide more supporting services						2
Prepare some handbooks and conduct more workshops to let new students know more about OCIO services						2
Octopus Payment Machine malfunction						2
Simplify the procedure of buying print quota with Octopus Payment Machine						1
Save the environmental, let studetns choose print or not to print receipts for add value to e-purse						1
Improve the user interface of  OCIO website						1
Provide priority support services for Year-1 students						1
Enhance MyIEd and support IE version 8.0 or above						1
Add more options for questionnaire						1
No. of responses by day:					No. of student	%
17/2/2014					738	66.8%
18/2/2014					159	14.4%
19/2/2014					75	6.8%
20/2/2014					44	4.0%
21/2/2014					24	2.2%
22/2/2014					19	1.7%
23/2/2014					21	1.9%
24/2/2014					25	2.3%
Total					1105	100.0%