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Service Guide
Performance Pledges 2018/19
Achievement of Performance Pledges 2018/19
 
 
 

The Estates Office
Room 01, 2/F,
Cho Kwai Chee Foundation Building,
10 Lo Ping Road,
Tai Po, New Territories
Hong Kong
 
Tel: 2948 6714
Fax: 2948 6121
Email: webmaster.eo@eduhk.hk
 
Emergency No: 2948 8000
(24-hour)
 

 
Type of Service
Performance Target
Performance Achieved(%)
Acknowledgement of Written Requests ² Within 3 workings days
100%
Completion of Minor Repairs Works ² Within 7 working days upon receipt of request or mutually agreed time frame
73.4%
Planned Preventive Maintenance
- Notification to Users ² At least 3 working days prior to the scheduled date
93.3%
- Completion of Works ² By the scheduled date
100%
Response to Emergency Calls and Emergency Alarms in Washrooms ² Arrival on the scene within 5 minutes upon receipt of call
100%
Issuance of Staff Car Park Permits ² Within 3 working days subject to provision of all required information
100%
Campus Cleaning Requests
- Completion of Requests ² Within 3 working days or mutually agreed time frame
100%
- Arrival on the Scene for Urgent Cleaning Services ² Within 15 minutes
100%
Completion of Moving Works ² Within 3 working days or mutually agreed time frame
100%
Outgoing Mail ² Items received by 11:00 am to reach the Post Office on the same day
100%
Feedback on Transport Services
- Acknowledgement of Receipt and Referral to Appropriate Service Provider ² Within 1 working day
100%
- Reply to Users ² Within 3 working days
100%
Confirmation of Availability of Official Vehicles ² Immediate for request by phone or within half working day for request by e-mail / fax
95.0%
Confirmation of Availability of Non-departmental Meeting Rooms ² Immediate for request by phone or within half working day for request by i-Booking / e-mail / fax
100%
Confirmation of Availability of Barbecue Pits ² Immediate for application made in person or within 2 working days for booking via the intranet
100%

 
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