Governance Report 管治報告 The Education University of Hong Kong Annual Report 2023-2024 58 Risk Themes 風險類別 Risk Statements 風險陳述 Mitigation Plans 減低風險計劃 Risk Treatment 風險管理 Student support and development 學生支援與發展 • Changes in student mix increasing non-local students coupled with challenges in recruiting and retaining talents also has an impact to effectively provide adequate and effective student support and development in view of the increasing number and diversity of students at the University. This may affect EdUHK’s ability to promote positive whole-person development, academic attainment and mental health of the students • 學生組成的變化增加了非本地學 生，加上招募和留住人才的挑 戰，對於有效提供足夠且有效的 學生支援與發展造成影響，特別 是在大學學生人數和多樣性日益 增加的背景下。這對教大在促進 學生全人發展、學業成就和心理 健康方面的能力會有所影響 • Scale up support and career services to help adaptation, integration and employability • Develop hall life education activities and dedicate staff to promote inclusiveness • Enhance counselling and special educational needs support and launch ambassador scheme • Collaborate with faculties to promote whole-person development activities • Develop comprehensive calendar of academic and cultural events • 加大支援和就業服務，以幫助適 應、融入和提升就業能力 • 開展宿舍生活教育活動，並指派 專門人員推動包容性 • 加強輔導和特殊教育需求支持， 並啟動大使計劃 • 與各學院合作推廣全人發展活動 • 制定全面的學術和文化活動日曆 • Continued to collect feedback, evaluate and adjust support services for continuous improvement • Conducted in-depth interviews to clarify issues • Held regular brown bag lunches with research postgraduate students and provided a direct line for students to raise concerns • Strengthened communication and collaboration with academic units to promote student development • Strengthened communication channels by broadening social media presence to identify risks and collect feedback; feedback collected was forwarded to relevant parties for follow-up • Handled complaints regarding equal opportunities by dedicated staff • Increased manpower and financial resources to provide timely and effective services to students in need • 持續收集反饋，評估並調整支持 服務，以實現持續改進 • 進行深入訪談以澄清問題 • 定期舉辦研究生的午餐會，為學 生提供直接渠道以提出關切 • 加強與學術單位的溝通與合作， 以促進學生發展 • 通過擴大社交媒體的存在，加強 溝通渠道，以識別風險和收集回 應，收集的回應已轉發給相關方 以便跟進 • 由專門人員處理有關平等機會的 投訴 • 增加人力和財務資源，以便為有 需要的學生提供及時而有效的服 務
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